Shipping Policy

1. Processing Time

Standard Orders: Processed within 3-5 business days after order confirmation.

Custom/Bulk Orders: Require 7-15 business days for production (timeline confirmed via PO agreement).

2.Methods & Carriers

Primary Carriers: DHL/FedEx/UPS for international; local logistics for bulk shipments.

Container Shipping: Available for OEM/wholesale orders (FOB, CIF, or EXW terms negotiated).

3. Costs & Lead Times

Costs: Calculated by order volume/destination (quoted proforma invoice).

Lead Times:

• Air Freight: 5-10 business days (after production).

• Sea Freight: 20-45 days (port-to-port, excludes customs).

4. Tracking &Doc

Tracking: Provided upon shipment (commercial invoice, packing list, COO included).

Customs Compliance: Buyers responsible for import duties/taxes; we assist with export docs.

5. MOQ & Custom

MOQ: 100+ units for wholesale (flexible for repeat clients).

Custom Designs: Allow +5-7 days for mold approval/prototyping.

6. Damages & Shortages

Inspection Required: Report discrepancies within 7 days of receipt with photo proof.

Claims: Replacements issued for factory-defective items (shipping costs negotiable).